Warranty and Returns

Warranty

All warranties are provided by the manufacturer of the product you are purchasing.

Prior to returning any product for warranty repair, please contact general@mtekdigital.ca for a return authorization number.

Please send all returns (freight prepaid) to:

Mtek Digital
Attention:RETURNS

214 - 8711 50 ST NW
Edmonton, Alberta T6B 1E7
Canada

We are not responsible for any damage that may occur during shipment to the items you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.

We will not refund return shipping charges.


Return Policy

Microtek Corporation and Mtek Digital as operated by Microtek Corporation want you to be completely satisfied with your purchase and our Returns Policy is simple: If you are not happy with your purchase, you may return any unopened product within 30 days of receipt.

All items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item. If your order arrives damaged please do NOT accept it from the shipping company. Shipping damages are the responsibility of the carrier.

Please send all returns (freight prepaid) to:

Mtek Digital
Attention:RETURNS

214 - 8711 50 ST NW
Edmonton, Alberta T6B 1E7
Canada
  • We are not responsible for any damage that may occur during shipment to the items you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.
  • Unless we made an error in order processing or shipping, we will not refund return shipping charges.
  • All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail.
  • A 25% restocking fee applies to all returns.

Purchaser acknowledges that all fees relating to data recovery service are final, no refund will be permitted under any circumstances.

Purchaser acknowledges that all sales of software products are final, goods are non returnable, non refundable and no exchanges are permitted.