No matter how big or small or young or old your business is, you may have some misconceptions of online reputation management. I’ve talked about how to handle feedback better, but there is more than feedback businesses all have to deal with. From negative reviews, to outright insults, reputation management covers more than you realize. …
While reviews are great for SEO and you need them for various reasons sometimes they’re not all that great. Sometimes we get hit with some negative reviews. Whether it’s a bad experience or a lack of a feature, there are a number of reasons for why people post negative reviews. But what if I told you those negative reviews are all a good thing? After I explain how we ought to react and respond to negative reviews, my hope is for you to realize one thing: Bad reviews give you power.